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Suggested Readings

Suggested Readings

Capobianco, S., Davis, M. H., & Kraus, L. A. (1999). Managing conflict dynamics: A practical approach. St. Petersburg, FL: Eckerd College Management Development Institute.

Elgin, S. H. (1997). How to disagree without being disagreeable: Getting your point across with the gentle art of verbal self-defense. New York: John Wiley & Sons.


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