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Conflict and Resolution

Conflict and Resolution

Conflict occurs when people possess or express contrary values, interests, goals, orientations, principles, or feelings. Resolving conflict in any circumstance can be extremely difficult because of those differences. But there’s little disagreement on one point – managers consistently rank the ability to effectively deal with conflict near the top of essential leadership skills.

Managing Conflict
Most Sought-After Skill

In CCL’s Foundations of Leadership program, participants consistently indicate that the ability to handle conflict is one of the skills most needed and applicable to their leadership. In response to an assessment survey (using the multi-rater SKILLSCOPE® instrument) that asked what skill area they most needed to develop, more than 1,100 managers rated confronts others skillfully and effective at managing conflict as numbers 2 and 3 respectively (avoids spreading self too thin came in at number 1). The more than 6,800 bosses, peers, and direct reports responding to this same instrument ranked effective at managing conflict and confronts others skillfully as numbers 1 and 2, respectively. Avoids spreading self too thin came in at number 3.



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