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A Process for Managing Conflict > Preparing for a Conflict Resolution Session

Preparing for a Conflict Resolution Session

A second important element to resolving a conflict between you and your direct report is to prepare a strategy for managing the situation. Before engaging in the actual encounter, consider using the following as a template for action.

Plan for the interaction. Identify and describe the conflict. Write down the salient points, possible resolutions, and potential consequences. Focus on behaviors. Stick to what you have observed and avoid perceptions, innuendo, gossip, judging motivation, or analyzing intent.


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