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Managing Conflict with Your Boss > Clarifying Expectations

Clarifying Expectations

CCL has found that of all the factors important for success within an organization, there are four that your boss is likely to value most: resourcefulness, doing whatever it takes, being a quick study, and decisiveness. These four factors do the most to shape your boss’s evaluation of your performance and to define your boss’s expectations of your performance. If you are experiencing conflict with your boss, part of that conflict may stem from your failure to understand or meet your boss’s expectations in one or more of these key areas.

Using the Performance Expectation Worksheet on pages 16–17, rate your performance related to each of the four factors CCL has found to be most influential in defining your boss’s expectations and evaluations.


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