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Key Point Summary

Key Point Summary

When conflict arises between people at different levels in the organization, the path toward resolution can be hard to see. Before you can manage a conflict with your boss, it’s important for you to examine your own definition of conflict, your beliefs about conflict, and your behavior during a conflict situation. It also requires you to assess your boss’s perception and expectation of your performance.

Your boss may also have expectations related to your style of creating and maintaining effective working relationships. Many bosses have a high regard for loyalty, openness, tolerance, and focus. If you fail to meet those expectations, conflict can result.


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