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Chapter 13. Summary

Many employees, including managers, underestimate the importance of building strong human relations. They do not bother to learn good human-relations skills and in the process slow their career progress.

Human-relations competencies, of which there are many, are perhaps more important to career success than are technical skills.

A positive attitude plays a key role in the success of human relationships.

Good communication is the lifeblood of all strong relationships.

One way to avoid damaging a relationship is not to be overly sensitive to minor personality differences at the other end of the relationship line.

Using the Mutual Reward Theory will help build, maintain, and repair important relationships.

Most employees weaken relationships when they are often late to work or absent, because others must do assigned work for them.

How team members relate to each other is directly correlated to the ensuing productivity.

Maintaining good human relations during career-plateau periods is critical to an employee’s ability to progress at work.

Employees who are human-relations smart make an honest attempt to repair damaged relationships by initiating positive action as soon as possible. They do this even when the other party is primarily at fault.


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