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Introduction

Introduction

Organizations pay a monumental price in lost productivity because of emotional disturbances and negative attitudes caused by damaged interpersonal relationships. A conflict between employees, especially at the executive level, can not only affect the decision-making process, but also sometimes destroy the morale of an entire organization.

In areas where solid customer relations are essential, human-relations conflicts can damage or destroy key client relationships. Human conflicts are also a primary cause of employee turnover. With recruitment, employment, and training costs as high as they are, this factor alone can drain the resources of any firm.

Employees lower their personal productivity, and that of their co-workers, when they bring outside personal conflicts to work.

Obviously, those who understand and practice positive human-relations skills contribute not only to their organizations but also to their personal career progress. The objective of this book is to help readers build and maintain positive human relationships.

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