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Chapter 2. Focusing on the Relationship,... > CASE STUDY: DOWNPLAYING A PERSONALIT...

CASE STUDY: DOWNPLAYING A PERSONALITY CONFLICT

Jeff had invested almost 20 years with a growing, progressive firm. He was proud of his vice presidency, excellent salary, and strong benefits. Recently, though, Jeff had permitted himself to fall into an intense personality conflict with the new president. Jeff no longer looked forward to his work, and his wife Nancy grew increasingly concerned about her husband’s emotional health. As a result, she persuaded Jeff to seek professional counseling.

The counselor suggested that Jeff could make progress solving his problem by shifting the focus away from the president’s demanding personality toward the working relationship between them. Jeff got the message. Later, he and Nancy decided it would help to list the president’s most irritating characteristics on a piece of paper and then burn it in the fireplace. They reasoned that by doing so, Jeff could concentrate on his productivity and not worry about being frustrated by the president’s behavior. Jeff said to himself: “Why allow the strange personality of my boss to affect my work and career?”


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