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Chapter 1. Guiding Principles > 1. Preserve Dignity and Respect

1. Preserve Dignity and Respect

Preserve and protect the dignity of all stakeholders (shorthand for “people who have an important stake in issues under consideration”), including your own. In a heated discussion, it’s easy to say something demeaning. Keep your focus on issues, not personalities.

Until proved otherwise, assume the other person is expressing a legitimate concern when disagreeing. Even if someone who disagrees with you appears stubborn or stupid, you won’t get closer to resolving a dispute by putting them down.


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