Overview

Step into a disagreement with the confidence that it will get resolved. The handy tips in this course help you diagnose conflict, prepare strategies to resolve it, and implement productive solutions. Handle conflict with more skill and confidence. Identify and resolve disagreement before it gets out of control. Learn the nine key approaches to managing disagreement.

Coverage includes—

  • To present basic principles of managing conflict

  • To point out inappropriate procedures in managing disagreement

  • To point out strategies that may work in managing disagreement

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