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Chapter 20. Reading Your Boss > Step 3: A as Apply Appropriate Approach

Step 3: A as Apply Appropriate Approach

Now we will take each of the four behavioral patterns and demonstrate how to apply the STOP, READ and DASS guidelines (see Section V for DASS Script).


Steadies sometimes have difficulty coping with unusual situations. They prefer to follow established patterns and make changes gradually.

Appropriate approach: Find out what kind of information your boss needs, and identify timelines. Use a friendly, unrushed manner and tone of voice. Suggest ways to minimize risks.

Say, “When my recommendations for improving my department are delayed, it means everyone will have to rush at the last minute. I would prefer to make more timely changes. I would like to discuss a gradual change in the following procedures _____. I have assessed the possible problems and have come up with solutions. What other information would you need to help make a decision? Have I left out anything that you might see as a potential problem if we make this change? I’d like to have a response within a month so we avoid the next crisis.”

Trend setters are willing to experiment, they like variety, and they like to take risks. Sometimes they create so much change that employees feel they are working in a chaotic environment. Appropriate approach: Focus on results and ask for priorities. Offer to help make the new ventures successful. A possible script: “When expectations change constantly, it is hard for me to keep up. I feel overwhelmed. What I would prefer is to develop an overall plan and timelines. I would be happy to help in any way possible, such as keeping track of timelines and coordinating our team. We could get others to help out and we would not be in crisis all the time.”



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