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Chapter 19. Five S’S of Providing Unsoli... > Step 5: Summarize Your Agreement

Step 5: Summarize Your Agreement

Summarize what has been discussed and confirm your mutual commitment. Show enthusiasm for the plans made. Be positive. Show your willingness and interest in improving yourself. Each time you work with your boss or are completing a project, ask, “How could I have improved my performance?” Give your boss an opportunity to make other suggestions. Close the discussion on a friendly, upbeat note. “I really appreciate your willingness to discuss this and I am confident our team is going to benefit from these changes. Thank you.”


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