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Chapter 29. The Bottleneck Boss

When Bob became executive director for a metropolitan social services agency, the finances were in bad shape and staff could not keep up with the requests for services. Bob moved in enthusiastically. He was committed to keeping informed and checking on the work of his 500 employees. No one could accuse Bob of laziness. He started work early and left late. When he walked down the hall, everyone trembled, for fear he would bring them one of their mistakes with a lecture about being careful.

When a series of news articles criticized Bob for his management methods and the problems that were apparently caused by employees, he asked everyone to sign a loyalty oath. He insisted on reviewing every letter that went out to be sure it was perfect. He made it clear that no one could be trusted.


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