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Part: IV People Who Ask Too Much > The Great Communicator—Not!

Chapter 20. The Great Communicator—Not!

Sometimes people who think they are great communicators aren't, but that's not something they want to hear. They think they are clear and concise. When someone else doesn't understand what they said or makes a mistake following their instructions—well, it's because the other person should have understood or he got it wrong. Their problem is like that of the person who doesn't know and doesn't know he doesn't know. As one researcher reported in a study, the people who were clueless were clueless they were clueless. That's why they were poorly informed—they were unaware they didn't have the knowledge and acted as if they did.

Jimmy discovered this problem first-hand, when he was assigned to work on a series of research projects with a senior co-worker, Dan, who was designated as the team leader. Dan gave Jimmy some general instructions for writing up his research findings, telling him to "echo back" what he found in other research reports. "Just mirror it back," Dan explained, when Jimmy asked him to clarify what he meant.


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