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Putting It All Together

When it comes to dealing with any specific situation, any and all of the above factors can come into play. Here I have presented a brief synopsis of how these factors play a part, though each element could be a book in itself—from those I have written myself to the great many books by other authors.

To me, these techniques are like different tools to use in figuring out what to do when different issues, problems, or conflicts arise, such as described in this book. Obviously, the number of situations is infinite. The stories highlighted here are just some of the many situations that occur day to day in the workplace. In some cases, you may find parallels with incidents you have faced yourself; in other cases, even if the situations are different, the ways of resolving them are methods you might use in other contexts. Or these situations or methods of dealing with them might resonate for someone you know.


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