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Chapter 12. Volatile Managers > Dealing with Your Own Feelings

Dealing with Your Own Feelings

Anger directed at you can set off a fight-flight reaction. The fight-flight reaction can drive you to respond in ways that are not in your interests or that may be inappropriate. Several millennium ago, when mankind regularly faced wild beasts, the fight-flight reaction was very helpful. It would have been rather dangerous to simply stand there waiting for an animal to attack rather than running away or picking up a stone to throw. In modern business, however, remaining calm and helping the person who just yelled at you to calm down is usually the best response.

How you react to someone’s anger determines how big a problem it becomes. Some people can be yelled at and not let it bother them. Others are unnerved by it but are able to go about their work. A third group is upset and not able to work at their best. A fourth group cannot contain the anger they feel in response, and respond in ways that fuel the fire.


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