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Conclusion

A number of factors can drive aggression. Some are internal to the person, including vulnerable self-esteem, pleasure in dominating and hurting, a reservoir of frustration, depression, poor impulse control, high stress, or an image of the world as hostile. Organizational factors can also drive aggression. These include cultures in which aggressive actions are sanctioned, and organizational problems fostering conflict between groups within the organization.

An Emotional Intelligence approach to aggression begins with understanding what lies underneath someone’s aggression, what is motivating it, and what decreases the person’s inhibitions. You can then design interventions to decrease the person’s motivation to be violent and increase his inhibitions and ability to control his behavior.


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