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Conclusion

Rigid managers come in a variety of flavors: compulsive, authoritarian, dictatorial, oppositional, passive-aggressive, and narcissistic. On the surface, each type displays similar behavior; for example, each insists on doing things his or her own way. You can differentiate between rigid managers by observing the rest of their behavior. Are they emotionally constricted and unable to engage in anything but work (compulsive)? Are they grandiose and think that they know better than anyone (narcissistic)? Do they believe that quick decisions from above are necessary for efficiency (dictatorial)? Are they primarily strong believers in hierarchy and convention but otherwise normal people (authoritarian)? Are they gratuitously negative, and do they drag their feet unless they get their way (passive-aggressive)? By taking an emotional intelligence approach—by understanding what lies beneath rigid behavior—you will be much more effective in coping with the problem and less likely to try a solution that may backfire.


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