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Conclusion

The importance of diversity training to curb discrimination has gained increasing acceptance in recent years. Nevertheless, the potential positive value of diversity, along with the negative impact of chauvinism on companies, is often not appreciated. Companies that fail to support diversity will be handicapped in competing with companies that do. Chauvinistic companies will be handicapped in the pursuit of managerial talent and risk alienating potential customers. This handicap is likely to grow as groups learn how to wield their power and punish companies that treat them as second-class citizens.

The tendency of many to engage in stereotyping, harassment and discrimination can be contained by training and focused interventions with those who are most problematic. A modest investment in this area holds the potential for considerable rewards.


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