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Human Relations Basics

On the simplest level, human relations is being sociable, courteous, and adaptable. It is avoiding trouble with fellow workers. It is following the rules of simple etiquette. But as important as these qualities are to personal success, they only scratch the surface. Human relations is much more than behaving courteously so that people will like you. There is a second, more complex level.

Human relations is also knowing how to handle difficult problems when they arise. It is learning to work well under demanding and sometimes unfair superiors. It is managing conflict effectively. It is understanding yourself and how you communicate with others. It is building and maintaining long-term relationships with family, friends, and co-workers. It is knowing how to restore a working relationship that has deteriorated. It is learning to live with your frustrations without hurting others or jeopardizing your own career. It is communicating the right kind of attitude during an employment interview. It is the foundation upon which good management careers are built. In short, human relations is building and maintaining relationships in many directions, with many kinds of people, in both good and bad working environments.


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