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Chapter 5. Vertical and Horizontal Worki... > The Lifeblood of a Good Relationship...

The Lifeblood of a Good Relationship Is Free and Open Communication

Good relationships are built and maintained by free and frequent verbal communication. People need to talk with each other, exchange ideas, voice complaints, and offer suggestions if they intend to keep a good relationship. The moment that one party refuses to talk things over, the relationship line becomes thin and weak.

The primary responsibility for creating and maintaining a strong vertical relationship rests with the supervisor. Building a vertical relationship line is a responsibility that goes with the position. If the relationship line is in need of repair, it is primarily the supervisor’s responsibility to initiate a discussion that can mend the break.


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