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Case 7 Insight

“Okay, next time I’ll cool it.”

Ted, an air conditioning journeyman, had been with a large appliance repair company for more than nine months. From his first day, he had been determined to set a pace that would earn him a promotion. It took Ted a little while to catch on to the job, but within four months he was up to the average of others in productivity. After a few more months, he was the top producer in the department. In the meantime, his co-workers maintained a steady but slower pace.


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