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Total Quality

In recent years, most employees have been exposed to the Total Quality movement. Employers, in an effort to keep customers happy, have focused on getting workers to find ways of reducing inefficiencies while providing value-added elements to products and services. The Total Quality model has become vitally important to most organizations where change, especially in the way people think and interact, promotes a good balance between productivity and human relations. Familiar terms starting with Total Quality Management (TQM)and more recently Continuous Quality Improvement (CQI)and Total Quality have evolved from emphasis being placed on quality control, process improvement, customer service, and operations improvement.

The Total Quality movement has come a long way since Total Quality Management (TQM) became a popular management philosophy in the early 1990s. TQM and its many quality-related offshoots have helped organizations change toward becoming more competitive and profitable. As an all-encompassing process that involves the attitudes of everyone in an organization, the basics of TQM is to improve every aspect of customer service and product quality. It involves the following:


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