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Suggested Answers to Cases > Case 5: Decision

Case 5: Decision

It is a smart strategy for Bernie to concentrate on building good horizontal relationships—but not to the point where he ignores any opportunity to build a relationship with Gloria, his aloof boss. Even though Gloria may ap-pear to be unapproachable, Bernie should continue to wait and watch for opportunities to build a stronger relationship through hard work, friendliness, suggestions for improvements, and other means. Just because others have failed to build a healthy relationship with the supervisor doesn’t mean that Bernie should give up. He could easily make the mistake of putting all of his human-relations eggs in one horizontal basket.


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