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Suggested Answers to Cases > Case 18: Dilemma

Case 18: Dilemma

Sylvia made two mistakes. First, she accepted as fact a comment that was not authenticated and could easily have been a rumor. Her second mistake was more serious: she permitted the possible rumor to disturb her emotionally, to the point where it noticeably hurt her productivity.

The facts were not presented in the case, but it is quite possible that the real reason Mr. Young was made department head instead of Sylvia was that Sylvia’s efficiency on the job had dropped to the point where management decided to pass her over. If this was what happened, Sylvia permitted a simple rumor to do the greatest possible damage to her future.


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