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Preface

Preface

For over thirty years, the first nine editions of Your Attitude Is Showing have been used in the classroom and work place to train both new and experienced employees. Over one million copies of the book have been distributed. Your Attitude Is Showing remains one of the most highly regarded primers in the field of business human relations.

Your Attitude Is Showing has helped individuals of all ages and backgrounds play their human-relations roles with greater understanding and sensitivity. Everyone who seeks self-improvement will welcome this tenth edition.

In the tenth edition of Your Attitude Is Showing, readers will find new and updated materials in each of the chapters. A “Thought for the Day” has been added at the beginning of each chapter for the reader to ponder as the chapter is studied. At the end of each chapter is an “Attitude Box” that further reinforces one or more of the key concepts of the chapter. Readers are encouraged to refer to both the Thoughts for the Day and the Attitude Boxes on a regular basis. These short statements are provided to encourage the reader to stop and think about being more positive toward attitude improvement.

To further promote personal and professional development, readers of the book are encouraged to contemplate the end-of-chapter cases. Each case will give the reader a good opportunity to analyze a situation that represents an all-too-common reality in the workplace.

As you read and study Your Attitude Is Showing, keep in mind that people who balance their technical skills and knowledge base with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives. And, remember, no matter what you do, Your Attitude Is Showing!

To the million plus readers who have made the first nine editions of Your Attitude Is Showing so popular, the authors, publisher, and editors extend our appreciation. We thank you and dedicate this tenth edition to you.

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