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Need for a Policy

In order to make a profit and stay in business, most organizations must operate under tight production and service schedules. These schedules are built around employees. An assembly line from which a few workers are absent is no longer an assembly line. When a customer wants to buy something in a retail store and there is no one available to help, a sale can be lost. Acustomer goes to a restaurant and if the waitperson is doing the work of two because another waitperson didn’t show up, the customer may never return.

Management has learned that when an employee or supervisor doesn’t show up for work as scheduled, immediate and costly adjustments are necessary if production is to continue and customers are to be kept happy. Sometimes, but not always, the other employees can pitch in and fill the gap. But most of the time, the company pays at least a small price in loss of efficiency, loss of sales, or loss of customer faith. In short, the absence of an employee usually costs the company money in one way or another. If the absence is necessary, no one complains. But if the absence is unnecessary, then management must become concerned and involved.


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