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Part: 1 You Can't Smack 'Em—Manage Them Instead - Pg. 1

1 Part 1. You Can't Smack 'Em--Manage Them Instead Is there a manager alive who doesn't have to deal regularly with difficult people? Probably not. It goes with the territory, and as the saying goes, "That's why they pay you the big bucks. "Difficult people eat up your time, slow down work, and erode productivity. But perhaps as important, they create huge amounts of stress for you and other people in the workplace. You aren't helpless though, unless you allow yourself to be. You may not be able to smack them or get rid of them, but you can indeed manage difficult people and ensure you don't become a victim. We'll begin by looking at the cost of difficult people, what makes them tick, and the importance of accepting your responsibility to address difficult people in your workplace.