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Chapter 14. Worry About the Other Shoe D... > Violence, Disciplinary Action, and D... - Pg. 144

Worry About the Other Shoe Dropping-- Violence 144 This Won't Work! Some managers think that dismissals should be short, ugly, and abrupt, the rationale being that it's better to get it over with. An overly short or abrupt dismissal can make things much worse. It makes the manager and the company seem inhuman and cold. Use the employee's reactions to determine whether there is any point in continuing and when to end the meeting. Now, let's turn to the actual meeting behavior. Take a look at what happens. The words and tone used by John are very personal. His words aren't supportive, regretful, or helpful--quite the oppo- site. Garry is going to see himself as a victim, with John as the attacker. And rightly so. John isn't just conveying information here. He's sticking in a figurative knife and twisting. In dismissal situations, it should be clear that the decision to terminate is not an emotional one born of anger or vindictiveness but a carefully weighed decision made on the basic facts. No personal attacks, no arguments, no threats. The general tone is important. When an employee is dismissed, it helps to offer support services such as outplacement counseling, job-hunting training, psychological counseling, and so on. By doing so, the manager is less likely to come across as the enemy or a victimizer.