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Chapter 3. What Makes Difficult People T... > How Does Knowing All This Help? - Pg. 33

What Makes Difficult People Tick ... and Tick ... 33 Employee Handbook Attention Deficit Disorder, or ADD for short, is the term used to describe children (and now adults) who have low attention spans, are generally above average in intelligence, tend to be impulsive, are disorganized, and are generally difficult to manage. AttentionDeficit Hyper-active Disorder ( ADHD) is another way of referring to the same things, where the "H" stands for hyperactive. Some other biological conditions that may cause difficult behavior include blood-sugar problems, brain tumors and other related brain maladies, and, of course, the influence of medications, rec- reational drugs, and alcohol. It's good to keep in mind that medications, in particular, can affect how people behave. How Does Knowing All This Help? There are several reasons why the information in this chapter is important. First, it allows you to obtain some perspective on difficult people and difficult behavior so you don't overreact and take such behavior in overly personal ways. You don't want to let your own emotions interfere with your management of difficult people. Second, they have some direct implications for action, as you will see as you progress through this book. For example, it's useful to know that some people may have biological reasons underlying their behavior, particularly when medical attention is needed. Or knowing that some people's poor behavior is actually reinforced by the reactions of people around them may help you stop rewarding those behaviors. That can result in behavior change. From the Manager's Desk It's difficult, but if you can look at difficult people as people who are probably unhappy or out of balance rather than out to harm you, then you can be more of a helper than a punisher. Third, understanding people who behave in difficult ways a bit more allows us to develop compas- sion for them. They aren't evil, but merely people who may be different from you and I. And rather than punishing them, you can step back and help them (and yourself in the process).