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Chapter 3. What Makes Difficult People T... > How Does Knowing All This Help? - Pg. 34

What Makes Difficult People Tick ... and Tick ... 34 The Least You Need to Know · Most difficult people aren't disturbed or crazy. · Most people are difficult because of what they have learned or how they are rewarded for their bad behavior. · Some difficult people simply don't know how to act in less difficult ways. · Understanding some of the reasons why difficult people act the way they do can help make their behavior less personal. · You need to consider the possibility that some difficult behavior is beyond the control of the person, par- ticularly if it's a result of biology.