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Chapter 2. The Magical Manipulative Ways... > Chronic Versus Occasional Difficult ... - Pg. 22

The Magical Manipulative Ways of the Difficult Here are some of the specific examples: · · · · · · · · · Gossiping (about anyone) Critical comments about co-workers Unnecessary foot-dragging on job tasks Back-room lobbying to get decisions changed Going over your head without first discussing an issue Refusal to communicate important information Ignoring of management or company directives Mistreatment or harassment of co-workers Bad-mouthing of you, the work unit, or staff to outsiders 22 You need to be on alert for these kinds of behaviors. Chronic Versus Occasional Difficult Behavior We've suggested it is important to avoid labeling people as difficult and to focus on the here-and- now difficult behavior that you come across. You're probably sitting there thinking you know of one or more truly difficult people who are almost always difficult. Where do they fit into all this? First, reconsider your thinking on this. Is that person you are thinking of really difficult all or most of the time? Or does it just seem so because they frustrate you so much? To help you think that through, you can count the times in the last week the person in question has caused difficulties. Still think the person is consistently difficult? Well, that's possible. There are some people who seem to walk around with a black cloud over their heads that rains on everyone else. Maybe you have got