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Chapter 17. Silly Boss Behaviors—Specifi... > The Unreasonable-Demands Boss - Pg. 182

Silly Boss Behaviors--Specific Situations 182 Working with a boss who is difficult in only one way is much easier than working with one who is difficult in multiple ways. A multiply difficult boss is unlikely to change. Can you spell RESUMÉ? So, you have to do something. As with all these situations, you begin with techniques that require the least possible force and promote an attitude of working together. Start by asking the question: Is it possible that the unreasonable demands are the result of a lack of understanding of the work or a lack of skill in some areas? Given this scenario, the answer is yes. So, you need to manage and educate Bob. If you can do that and Bob is well meaning, you may be able to stop or at least reduce the unreasonable demands. Do you tramp into Bob's office and say: "Bob-O, you stupid twit. You haven't a clue about how we get our work done, and that's why you overwork us. Get a clue, buddy!" No, of course not (you do realize why not, right?). Here's a better indirect way to start educating your boss. "Bob, you know I think the staff would love to have you come visit for ten or fifteen minutes a week to see what we do and talk informally. It would really help everyone if you could fit that into your schedule. In fact, why don't you come down for lunch tomorrow?" Why would you do this? Because you want Bob to get to know the team and their jobs. You educate, little by little, so Bob understands the complexity of the jobs you do. Bob gets exposed to explana- tions of the work process. And chances are, he's going to learn that what you do isn't easy and that it takes time to do it correctly. Educating the boss about the work you do is a great tactic, regardless of whether you have a difficult boss or not. It's much easier to work with a boss who understands what you do. But there's another