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Chapter 20. Real Conflict and What to Do... > Five Different Ways to Manage Confli... - Pg. 220

Real Conflict and What to Do About It 220 In a dispute about whether to outsource or use in-house resources for a computer system, the two parties may disagree on the method, but agree that the priorities are to get the job done on time, and do it as cheaply as possible. After it's established the solution has to address these needs, then the creative work can begin. It can work. The best collaborative efforts tend to be wide-open efforts to generate as many ideas as possible. After you have some common goals agreed upon and you've waded through any bad feelings that might crop up, it's time to get those ideas popping. Try making a list of ideas together. Don't rule out or evaluate any of them until later. Just get them out on the table. Then, when you can't think of any other ways that might solve the problem, go through them one by one to see whether each one is reasonable or not. Remember, it doesn't matter whose idea ends up getting implemented. Your goal is to find the best solution possible. The Least You Need to Know · Substantive conflict is about issues, while personalized conflict has lost its way in personalities. · Conflict can be a good thing and revitalize companies and organizations if handled well. · Avoiding a conflict can work if the issue isn't very important. · Compromise involves both parties giving up things, so neither will get everything they want. · Competitive or power-based approaches often leave one party much angrier than before. · Collaboration is the best way to use conflict to maximum benefit, but it isn't always the best path.