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Chapter 20. Real Conflict and What to Do... > Five Different Ways to Manage Confli... - Pg. 219

Real Conflict and What to Do About It 3. 219 4. Collaboration requires a great deal of self-discipline. The collaborative process requires the ability to see things from another person's perspective and to cope with the frustration that can arise from the process. It means not venting out those frustrations, and staying focused on the problem, not the actions or style of the other person. It takes two. You can avoid a conflict on your own by simply doing nothing. You can impose your preferred solution using a power-based approach, provided you have enough clout. But with collaboration, and to a lesser degree, compromise, both parties need to be able to move off their original positions. Both need some degree of openness. the company needs to find new solutions to problems, and not Band-Aid solutions. both parties are willing to define and work towards achieving common goals. both parties are not so angry they can't work together to develop new solutions. both parties have the needed skills. there is sufficient time to collaborate, because it tends to take a while. the problem issue is important enough to warrant a significant degree of time investment. So, when is a collaborative approach appropriate? It fits when ... · · · · · · From the Manager's Desk