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Part: 2 Managing Garden-Variety Employee... > Using Performance Management to Help - Pg. 85

85 Chapter 9. Using Performance Management to Help In This Chapter · What performance management is about · Common misunderstandings about performance management · The important parts of performance management · How to use performance management with difficult people One of the most important tools you can use to address difficult behavior in the workplace is the performance-management process. Unfortunately, performance-management techniques are among the most misused management tools around. Somehow, our understanding of performance management and performance appraisal has deteriorated to make the process less than useful, or even damaging. In this chapter we are going to look at how performance management can be used properly and effectively. We'll address some common misconceptions about it. And, of course, we will explain how you can use performance management to address difficult behavior in the workplace. Performance Management Isn't What You Think Many managers lack a good grasp of the performance management process, so let's spend some time explaining what it is and isn't.