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Chapter 22. Knowing Your Communication M... > Face-to-Face and Telephone Communica... - Pg. 234

Knowing Your Communication Media 234 Formality has to do with the language we use. Generally we don't write the way we speak. We write far more formally than we speak, using less slang and paying more attention to correct sentence structures and such. Letters tend to be more formal. E-mail can be either, but is usually much closer to spoken speech than written communication. Most unrehearsed talking communication tends to be informal. The exception would be formal presentations that are written out. So, why am I telling you all this? Because these differences affect which communication method is best for what cir- cumstances. For example, because e-mail is fast and tends to be informal and spontaneous, it's useful for the exchange of information but not very good for resolving emotional issues or creating good solutions to complex problems. This Won't Work! Don't expect e-mail communication to be like written communication. Most people write e-mails like they speak --informally, complete with grammar mistakes, slang, and misspelling. Don't criticize their grammar and spell- ing, any more than you would criticize someone's spoken English over a beer at the bar. Next, we're going to look at the different communication media and map out when they are best