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Chapter 22. Knowing Your Communication M... > Things You Need to Know About E-mail - Pg. 241

Knowing Your Communication Media 241 The Least You Need to Know · Not all communication media are the same. · Good communication means using the right medium for the right job, and knowing the pros and cons. · Face-to-face conversation is best for problem solving and working through emotional situations, although it may be uncomfortable. · Letters are more formal and slower than other media forms, but good for communicating detailed and complicated information. · E-mail is fast but prone to miscommunication, misunderstanding, and unnecessary conflict.