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Index > Index - Pg. 291

Index provoke others to look closer at themselves, 8 venomous difficult people behavioral management, 118, 119 characteristics, 110 manipulation techniques, 112 abuse and personal attacks, 112, 113, 114 backroom politicking, 116, 117 lies, 117, 118 outright sabotages, 115, 116 win-win situations, 120 advantages, 120, 121, 122 commitments, 128 disadvantages, 122, 123 follow-ups, 128, 129 initial approaches, 123, 124, 125 meeting phase, 125, 126, 127 solution phase, 127, 128 suitability questions, 123 victim mentality, 8 choosing to be a victim, 10 avoiding intervention, 12 confrontation avoidance, 11 disbelief, 11 fight or flight (quotes) phenomenon, 12 necessity of action, 12 violence in the workplace, 141 indicators, 147 behavioral changes, 148 obsessions, 148 personal indicators, 147 workplace behaviors, 148 predictability, 146 preventative measures, 145, 149 behavioral changes, 148 obsessions, 148 personal indicators, 147 workplace behaviors, 148 predictability, 146 preventative measures, 145, 149 corporate initiatives, 149, 150 management initiatives, 150 termination related violence preventative measures, 143, 144, 145, 146 termination related violences, 142, 143 written communications, 235, 236, 237 written warnings progressive disciplines, 135 291 Y yielding conflict management, 215, 216