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Index > Index - Pg. 289

Index venomous people, 112, 113, 114 personal attacks towards managers, 36, 37 personal considerations consequences of difficult bosses, 166, 167 personal indicators workplace violence, 147 personality changes managers, 254 personalized conflicts, 210, 211, 213 pitches, 162 dealing with demanding bosses, 183 tips, 162, 163 policy violations bosses, 193, 194 politicking, 116, 117 positive self-talks, 52, 53 power-based approaches conflict management, 217, 218 power-based communications (conflict triggers), 268 predictability workplace violence, 146 preliminary meetings mediations, 101, 102 preventative measures violence in the workplace, 145 violent terminations, 143, 144, 145, 146 workplace violence, 149 corporate initiatives, 149, 150 management initiatives, 150 prevention tools, 61 creating norms, 62, 63 principles boss cultivation, 222, 223, 224 privacy issues e-mail communications, 239 private attacks, 77 problem-solving mind-sets, 46, 47, 48 productive mind-sets tips for dealing with difficult bosses, 159 alternatives, 160 expectations, 160 focus on work, 159 productivity managers responsibilities, 40 performance managements, 93 tips for dealing with difficult bosses, 159 alternatives, 160 expectations, 160 focus on work, 159 progressive disciplines, 134 steps final warnings, 136 oral warnings, 135 terminations, 136 written warnings, 135 promises avoiding unachievable promises, 258, 259 public attacks, 79 289 R ramifications (difficult people's actions) coworkers and customers, 4, 5 managers, 3, 4 loss of time, 3 physical and mental health, 3 organization, 6 reactions from others rewards of difficult behaviors, 32 recipients feedback control of feedback, 70 relationships with bossess cultivation, 221 principles, 222, 223, 224 resolution of conflicts, 97, 98 arbitrations, 105 process, 106 vs. mediations, 107 mediations, 98, 99 decision process, 100, 101 facilitation of discussions, 103, 104, 105 logistics, 102, 103 preliminary meetings, 101, 102 suitability questions, 99, 100 resource hogs, 202, 203, 204 responsibilities (managers), 40 mediations, 41 productivity, 40 staff welfare, 40 returning responsibilities management of complainers, 76, 77 reviews performance reviews, 92 rewards of difficult behaviors, 30 center of attention, 31, 32 reaction from others, 32 sense of control, 30, 31 roles mediators, 104 S sabotages, 115, 116 bosses, 172, 173 safety issues of workplace legalities, 136, 137, 138 sel evaluations (mangers), 37 self evaluations (managers), 243, 244, 248 behavioral indicators, 246, 247, 248 benenfits, 244, 246 informal feedback, 248, 249, 250 performance reviews, 250, 251 self evaluations (mangers) reactions from others, 38 changing behaviors, 39 self perceptions annoying coworkers addressing self reactions, 199 changing perceptions, 199, 201 self policing norms, 63 self-evaluation (managers) changing behaviors, 253 altering personality, 254 mind-set, 254 recognizing how others perceive you, 255 Q quitting jobs, 168 groundwork layouts, 169 ultimatums, 170, 171