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Index > Index - Pg. 288

Index results of inaction, 8, 9 self-interests, 42 self-talks, 51 negative self-talks, 51, 52 positive self-talks, 52, 53 tools for dealing with behaviors formal authority tools, 59, 60, 61 interpersonal tools, 58, 59 prevention tools, 61, 62, 63 victim mentality, 8, 10 avoiding intervention, 12 confrontation avoidance, 11 disbelief, 11 fight or flight (quotes) phenomenon, 12 necessity of action, 12 violence in the workplace, 141 predictability, 146, 147, 148 preventative measures, 149, 150 resulting from terminations, 142, 143, 144, 145 managing conflicts, 214 avoidance, 214, 215 collaborative approaches, 218, 219, 220 compromises, 216, 217 denials, 214, 215 giving in, 215, 216 power-based approaches, 217, 218 manipulation techniques venomous difficult people, 112 abuse and personal attacks, 112, 113, 114 backroom politicking, 116, 117 lies, 117, 118 outright sabotages, 115, 116 problem-solving mind-sets, 46, 47, 48 productivity, 159 alternatives, 160 expectations, 160 focus on work, 159 misconceptions performance managements, 87 mistrust (conflict triggers), 267 modeling of behaviors back-channel gossip, 79 288 N naysayers behavioral management, 83 necessity of action avoiding being a victim, 12 negative self-talks, 51, 52 negotiating with difficult bosses, 173, 174, 175 nice addict bosses, 156 no-fault coworkers, 205 norms, 62 self policing, 63 nutso bosses, 154 O objective thinking dealing with credit-stealing bosses, 177, 178 obsessions workplace violence, 148 occasional versus chronic difficult behaviors, 22, 23 ongoing performance communications, 90, 91