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Index > Index - Pg. 286

Index legalities, 133, 134 progressive disciplines, 134, 135, 136 dismissals (see terminations) documentations dealing with difficult bosses, 158 performance managements, 91 drives of bosses, 161 changing self perceptions, 199 self-talks, 199, 201 286 G garden-variety difficult people, 56 behaviors, 56 consequences of behaviors, 57 giving in conflict management, 215, 216 goals linking to bosses problems, 161 good conflicts, 211, 212 gossip (see back-channel gossip) gray-area illegal acts, 192, 193 groundwork layouts quitting jobs, 169 group pressure mobilzations back-channel gossip, 80 guerrilla attacks, 20 E e-mail communications, 237, 238 lost e-mails, 239 privacy issues, 239 relection of feelings, 238 usage tips, 239, 240 educating demanding bosses, 181, 182 egomaniac bosses, 155 emotional feedback, 66, 67 emotional states, 29, 30 empathy responses management of complainers, 75, 76 explicit contracts, 131 H help sources coworker conflicts, 228, 229, 230 human resources appeals, 172 F face-to-face communications, 234, 235 facilitation of mediations, 103 breakthroughs, 103 framing agreements, 105 roles of mediators, 104 facilitative feedback, 68, 69 factual feedback, 66, 67 I ignoring illegal activities, 188, 189 illegal activites bosses, 186, 187