Share this Page URL
Help

Index > Index - Pg. 284

Index interpersonal tools, 58, 59 prevention tools, 61, 62, 63 benefits self evaluations, 244, 246 biological factors, 32 ADD, 33 ADHD, 33 blaming difficult people, 18, 19 blaming mind-sets, 46, 47, 48 blatant generalizations (conflict triggers), 268 bosses, 154 (see also managers) consequences of difficult bosses, 164 assessment, 165, 166 personal considerations, 166, 167 credit-stealing, 177 tips to dealing with behaviors, 177, 178, 179, 180 cultivation of relationships, 221 principles, 222, 223, 224 egomaniacs, 155 illegal activities, 186, 187 communication process, 191, 192 gray-area illegal acts, 192, 193 options to dealing with activities, 188, 189, 191 policy violations, 193, 194 rumor vs. facts, 187, 188 jelly-fished out bosses, 155 nice addicts, 156 options for dealing with difficult bosses, 167 appeals, 171, 172 living with it, 174, 175 negotiating a solution, 173, 174 284 win-win situations, 128 communication methods, 232 differences between methods formality, 233, 234 interactivity, 233 speed of communications, 232 spontaneity, 233 e-mail communications, 237, 238 lost e-mails, 239 privacy issues, 239 reflection of feelings, 238 usage tips, 239, 240 face-to-face communications, 234, 235 written communications, 235, 236, 237 communication process dealing with bosses illegal activities, 191, 192 communication styles, 263 conflict triggers, 265 blatant generalizations, 268 demeaning comments, 266 lack of listening, 266 mistrust, 267 power-based communications, 268 violation of conversation conduct, 268 confrontational, 264, 265 replacing with cooperative communications, 269, 270, 271, 272, 273 cooperative, 264, 265 improving, 273, 274 communications performance communications, 90, 91 company ramifications of difficult people's actions, 6