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Chapter 11. Indentifying the Venomous Di... > Techniques of the Viper - Pg. 114

Indentifying the Venomous Difficult Employee 114 "We're not here to blame each other or to attack each other. If this behavior continues, I will adjourn the meeting or request that those breaking our guidelines leave." Here's a third option. "I think this conversation is getting heated. Let's take a ten-minute break and then return and deal with the agenda we've agreed upon and stay away from personal remarks." At the break you might take Mary aside and indicate privately that her remarks are inappropriate and unacceptable. From the Manager's Desk When you see abusive behavior occur, your first priority is to stop the behavior as quickly as possible, and indicate it's not acceptable. What if the abusive comments occur in a private meeting between you and John? Same priority. Stop the nasty behavior. Request the person stop the behaviors (be specific). If the person continues to berate you or insult you, lay out the consequences of not acting more appro-