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Chapter 24. Getting Less Difficult—Words... > Wanna Be More Consistent and Congrue... - Pg. 262

Getting Less Difficult--Words and Deeds · The more consistent you are over time, the more trustworthy you will appear. · The match between what you say and what you do is absolutely critical. · Work at improving your decision making to avoid having to reverse decisions. · Avoid being pushed and pulled by management fads. Don't implement new ideas until you really under- stand them. 262