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Chapter 24. Getting Less Difficult—Words... > Wanna Be More Consistent and Congrue... - Pg. 259

Getting Less Difficult--Words and Deeds 259 What happened? Joan saw her boss as a liar. Eventually, she turned into a problem employee and finally had to be let go. She felt manipulated. Everyone lost. Joe lost a good, dedicated employee (or at least that's what she was before this all happened). Joan lost her job. Did Joe lie intentionally? No. What happened was he really did want Joan to get the opportunity, but he just didn't think it through. He overcommitted. So, here's the deal. Slow down your promises and commitments to people. While you may be eager to please at the moment, always keep in mind that if you fail to keep a commitment, you are much worse off then if you had made a realistic commitment and kept it. Think before you commit. Review Your Decision Making People make decisions in various ways. Some are quick and fast. Some take more time to weigh the pros and cons before deciding. Others can't make decisions at all and get stuck. Generally the best decision-making process is one that's in the middle. What does this have to do with being difficult and trustworthy? It's simple. It goes back to the idea of consistency and how a lack of consistency causes people to see you as difficult, unpredictable, and untrustworthy. The more often you change a decision you've made, the less credibility you have. And if you avoid making decisions, the same fate can occur. People expect managers to make decisions. That's what they're there for. If you diddle around, procrastinate, and avoid the responsibility, you will be perceived as weak and ineffective. So, look at your decision-making track record. Do you often have to reverse a decision? Why? What were the circumstances? Was it because you made a quick decision? Perhaps you didn't consider or know all the facts and issues? Let's not go nuts about this. Every manager makes decisions that need to be reversed. Things