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Chapter 25. Getting Less Difficult—The W... > Hints for Improving at Cooperative C... - Pg. 274

Getting Less Difficult--The Words, Ma'am, Just the Words 274 Second, if you want to communicate more cooperatively, try to change your language in all settings, including at work and at home. Cooperative communication techniques work almost anywhere. It's hard to change habits in one place while talking differently in another. Finally, when working to change the words and phrases you use, do so little by little. For example, start with one type of confrontational language (say, power-based phrases). Decide that for the next six weeks you're going to work on reducing them and replacing them with more cooperative options. Do that. Succeed at that. When you have succeeded, try another area. And keep working at it. Good luck! The Least You Need to Know · You want to be a conflict-preventer, not a conflict-starter. · Confrontational language makes it seem as though you and the other person are on opposite sides. · Cooperative language makes it seem as though you and the other person are on the same side (and that's good). · You can replace confrontational ways of communicating with cooperative ones. · To become less difficult and more cooperative sounding takes attention and perseverance, but it isn't impossible.