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Chapter 1. Don't Just Sit and Suffer > The Cost of Difficult People - Pg. 4

Don't Just Sit and Suffer According to the U.S. Bureau of Labor Statistics, in 1997 about two-thirds of stress-related work absences occurred in white-collar occupations (for example, management, technical, or sales positions). Of course, other employees also can suffer stress reactions, too. While stress is caused by a number of factors like overwork, tight deadlines, and personal/family problems, underlying most workplace stress you will find a common thread --difficult people. By building good relationships with people who seem difficult, you can reduce your own work stress and the symptoms associated with it. And, you become more effective in addressing problems like unreasonable deadlines, or impossible expectations. 4 Convinced yet that you need to reduce the costs of difficult people? Here's a list of costs you pay personally to the difficult person. Difficult people often ... · · · · · · adversely affect your mental health. adversely affect your physical health. reduce your enjoyment of your job. make you look bad as a manager or employee. suck time out of your busy day. interfere with promotions or pay increases. As someone once said, "It ain't pretty." The Cost to Others--It's Not Just All About You Some people are extraordinarily tolerant of the pain and suffering difficult people can inflict on them personally. These amazing folks are able to shrug off the stress of difficult people without experi- encing physical or mental damage. If you are one of these, I congratulate you, but that doesn't