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Chapter 19. Difficult Colleagues > The Annoying and Frustrating - Pg. 198

Difficult Colleagues 198 Insider Secrets Here's a common stupid human trick. When people are annoyed with someone else's trivial behavior, they tend to try to rationalize their own negative reaction by searching for apparently objective reasons for it. This amounts to making a mountain out of a molehill. We should all try to stop building cases to justify our annoy- ances about unimportant issues. Take Paul. He gets annoyed because Mary interrupts him occasionally. He rationalizes his own reaction by saying to himself: "How can she expect to have a reasonable conversation this way?", or "Everyone knows you should never interrupt someone." In fact, those "reasons" have little to do with Paul's annoyance. While you might not like to hear that your perception of another person is the cause of your negative reactions, it's not a completely bad state of affairs. Here's why. It's difficult to change people's be- havior, particularly when you have no formal authority over them. It's a loser's game. From the Manager's Desk