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Chapter 12. Can You Create Win-Win with ... > The End Game—Commitment and Follow-U... - Pg. 128

Can You Create Win-Win with These Folks? And How! 128 · It doesn't matter whose solution eventually wins out, because you want to solve the problem. Usually the outcome is a result of both party's ideas. Solving problems together requires good communication. The preceding ideas above will help you get that communication going, and help you generate creative ideas. The End Game--Commitment and Follow-Up Let's assume you and your employee come up with a solution both of you can live with or, better yet, one you're both excited about. Well, there's many a slip between the cup and the lip (whatever that means). Agreement is good, but you have to make sure it happens. There's two parts to this: summarizing the commitments and follow-up. Make sure any agreements or solutions are summarized clearly verbally and preferably also in writing. It need not be a long document (short is better), but it's probably something you both want to sign as a note of understanding (rather than a binding contract). Include (both verbally and on paper) any commitments you have made and any specific actions you have agreed to take. Likewise, any commitments on the part of the employee need to be understood and recorded. This Won't Work!